FREQUENTLY ASKED QUESTIONS
I CANT FIGURE OUT MY NAIL SIZE. HELP!
There are 2 ways to determine your size! 1) If you have a measuring tape at home, use the below graphic to measure your nail beds so you can get the perfect fit! 2) No measuring tape? No worries! Order a Sizing Kit today for just $5 + FREE SHIPPING. A sizing kit will come with 10 nails for you to try on each finger
I LOVE LONG NAILS BUT I NEED SOMETHING A LITTLE SHORTER. WHAT ARE MY OPTIONS?
All nail sets can be ordered in short, medium, or long lengths. Your choice! Visit the Order Help tab for a look at all of your options
I ONLY LIKE ALMOND SHAPED NAILS. CAN I CUSTOMIZE MY SET?
YES! All sets come with the option to customize the shape to your liking! The options are Long Stiletto, Long Almond, Long Coffin, Medium Stiletto, Medium Almond, Medium Coffin, Short Almond, Short Tapered Square, and Short Square. Up to you! Visit the Order Help tab for a look at all of your options
WHAT DOES MY NAIL ORDER COME WITH?
All nail sets ship with 10 nails, full nail prep, application and removal instructions, and a nail prep kit. The nail prep kit will include 24 temporary nail adhesive glue tabs, a orange wood stick, a mini buffer, a nail file, and an alcohol wipe. Nail glue is sold separately.
HOW LONG DO THE NAILS STAY ON?
With careful nail prep and applications, our press-on nails can last 1-3 days with temporary glue tabs and 1-2 weeks with nail glue!
ARE THE NAILS REUSABLE?
YES! With careful removal, the nails can be reused. I recommend ordering an inexpensive electric nail file from amazon or your local beauty supply to remove excess nail glue and debris from the underside of each nail after wearing to ensure long-wear for your next application!
DO YOU OFFER CUSTOM DESIGNS?
YES! We're happy to work with you to create a design custom to your liking, whether its a twist on an existing nail set in our catalog or an idea from scratch. Simply send an email to hello@okonails.com to discuss!
Please note: We cannot replicate designs from other press-on nail artists. All nail inspiration or recreations of existing art or nail art will be altered to maintain the design integrity of Oko Nails.
WHEN CAN I EXPECT MY ORDER TO SHIP?
Processing for all nail orders is typically 5-7 business days but may vary due to order volume. Our current processing time will be updated in real-time & can be found 24/7 in the banner at the top of the page. Once an order is marked as shipped, it will take 2-3 business days to arrive. Please contact your shipping courier directly for insight on any shipping delays once it has been marked as shipped
Sizing Kits will ship in 1-3 business days, and will take 2-3 business days to arrive.
I NEED MY ORDER FAST! HOW CAN I EXPEDITE?
To skip the order processing line, you can add Rush Processing to your order for $7 before checking out. Rush Processing will be complete in 1-2 business days.
WHAT ARE YOUR BUSINESS DAYS?
Business days are Monday-Saturday.
WHAT'S THE BEST METHOD OF CONTACT?
Shoot us an email at hello@okonails.com! All emails will receive a response within 24 hours.
DO YOU ACCEPT CANCELLATIONS, RETURNS OR EXCHANGES?
Due to the custom nature of the products we offer, ALL SALES ARE FINAL. Please order carefully, with special attention to the sizes ordered as we cannot offer refunds under any circumstance.